Service : R12 User Guides

Service

Oracle Advanced Scheduler User Guide	E12788-04
Oracle Contracts Implementation and Administration Guide	E13469-04
Oracle Field Service Implementation Guide	E12786-04
Oracle Field Service User Guide	E12787-04
Oracle iSupport Implementation and Administration Guide	E13495-04
Oracle Knowledge Management Implementation and Administration Guide	E13585-04
Oracle Knowledge Management User's Guide	E18040-01
Oracle Mobile Field Service Implementation Guide	E12790-04
Oracle Mobile Field Service User Guide	E12791-04
Oracle Service Contracts Implementation Guide	E13456-04
Oracle Service Contracts User Guide	E13458-04
Oracle Spares Management User Guide	E12789-04
Oracle TeleService Implementation and User Guide	E13496-05

Interaction Center Technology

Oracle Advanced Inbound Telephony Implementation Guide	E13395-04
Oracle Advanced Outbound Telephony Implementation Guide	E13404-04
Oracle Email Center Implementation Guide	E13594-04
Oracle Email Center User's Guide	E13595-04
Oracle Interaction Blending Implementation Guide	E13608-04
Oracle Interaction Center Server Manager Implementation Guide	E13468-04
Oracle Scripting Developer's Guide	E14599-03
Oracle Scripting Implementation Guide	E13592-04
Oracle Scripting User Guide	E13593-04
Oracle Telephony Adapter SDK Developers Reference Guide	E13402-04

Common Applications

Oracle Customer Interaction History Implementation Guide	E13466-04
Oracle Universal Work Queue Implementation Guide	E13492-04
Oracle Universal Work Queue User Guide	E13500-04

Maintenance, Repair, and Overhaul

Oracle Complex Maintenance, Repair, and Overhaul Implementation Guide	E13686-04
Oracle Complex Maintenance, Repair, and Overhaul User's Guide	E13604-05
Oracle Depot Repair Implementation Guide	E13605-04
Oracle Depot Repair User Guide	E13606-04

Communications

Oracle Number Portability Concepts and Procedures	E14598-03
Oracle Service Fulfillment Manager Concepts and Procedures	E14581-03
Oracle Service Fulfillment Manager Implementation Guide	E18039-01
Oracle Telecommunications Billing Integrator Implementation Guide	E13596-04
Oracle Telecommunications Service Ordering Process Guide	E13460-04